Fees, Refund and Returns Policy – Helping students study abroad

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Processing Fee

We are committed to helping applicants from any part of the world access the opportunity for education. At the same time, we want to ensure we deliver students with a high chance of visa approval. Accordingly, ApplyClever will collect a mandatory $250 CAD processing fee (the “Processing Fee”) from any applicant that meets any one of the following criteria as defined by ApplyClever (which are subject to change from time to time in ApplyCleveräs sole discretion):

If an applicant is older than 27 years and is applying for undergraduate studies;
If an applicant is older than 35 years and is applying for graduate studies;
If an applicant is from Iraq, India, Bangladesh, Lebanon, Pakistan, or Sri Lanka and does not meet the minimum English requirements for non-conditional acceptance;
If an applicant has an educational gap of more than 8 years;
If an applicant has been refused a visa from Canada, the USA, the United Kingdom, New Zealand or Australia (these countries share biometric information with each other);
If an applicant is pursuing the same or lower level of education. e.g. the applicant has a bachelor’s degree and wants to pursue an undergraduate degree;
If an applicant is pursuing a non-related educational field. e.g. the applicant has a game design degree and is pursuing a Master of Laws; or
Passport holders of the following countries due to low visa acceptance rates according to IRCC (EDW)’s student visa data as of Aug 30, 2019: Eritrea, Georgia, Somalia, Afghanistan, Burundi, Angola, Gambia, Congo, Guinea, Ethiopia, Chad, Cameroon, Haiti, Nepal, Uzbekistan, Sudan, Zimbabwe, Uganda, Rwanda, Algeria, Palestinian Authority and Yemen.

Note 1: ApplyClever reserves the right to modify, refund or waive the Processing Fee at its sole discretion for any reason. The Processing Fee may be added at any point in the application process at ApplyClever’s sole discretion. Your use of the ApplyClever Solution following such a requirement and/or change constitutes your acceptance of any new or increased charges.

Note 2: ApplyClever may also charge a non-refundable deposit for certain programs which shall be determined at its sole discretion.

Note 3: The Processing Fee does not apply to students who are already present in the host country of study and/or present in the host country under a current student visa and applying to another program in the same country.

Note 4: Once a student has paid a Processing Fee, he or she can apply to up to 3 programs, until receiving a confirmation of acceptance. ApplyClever may charge an additional Processing Fee if the student applies for more than three (3) programs and/or is accepted to one of the original three (3) programs but decides to pursue further and additional applications.

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.